FAQs

WHY BUY FROM THE BALNCORE ONLINE SHOP?

BLANCORE ONLINE SHOP IS THE OFFICIAL BLANCORE SHOP ON THE INTERNET.

 

HOW TO ORDER THE RIGHT SIZE?

PLEASE REFER TO THE APPROPRIATE SIZE GUIDE IN ORDER TO SELECT THE BEST FIT（IT IS AVAILABLE ON EACH PRODUCT PAGE）.

 

IS THERE A MINIMUM ORDER VALUE?

THERE IS NO MINIMUM ORDER VALUE ON THE BLANCORE ONLINE SHOP.

 

HOW DO I KNOW IF MY ORDER IS BEING PROCESSED?

AFTER PLACING YOUR ORDER NORMALLY WITHIN 15 MINUTES, YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL.

 

CAN I CHANGE/CANCEL MY ORDER ONCE IT HAS BEEN PROCESSED?

YOU WILL BE ABLE TO MAKE CHANGES TO YOUR ORDER AS LONG AS IT HAS NOT BEEN CHARGED. YOU MAY NOT CHANGE/CANCEL YOUR ORDER (SIZE OR COLOR OF A PRODUCT, ADDITION OR DELETING OF A PRODUCT) ONCE IT HAS BEEN PAID AND CONFIRMED.

 

HOW DO I MONITOR THE PROGRESS OF MY ORDER?

IF YOU HAVE PLACED YOUR ORDER, WHILE YOU LOGGED IN TO YOUR ACCOUNT (BY CREATING AN ACCOUNT OR SIGNING IN TO YOUR ACCOUNT), YOU WILL FIND YOUR ORDER IN MY ACCOUNT/MY ORDERS. IF NECESSARY, YOU CAN USE THE LINK,'TRACK MY ORDER' LOCATED AT THE BOTTOM OF THE PAGE, AND ENTER YOUR ORDER NUMBER AND THE POST CODE FOR THE DELIVERY ADDRESS.

THE PROGRESS STATUSES FOR YOUR ORDER ARE AS FOLLOWS:

  1. BEING PROCESSED (YOUR ORDER HAS BEEN CONFIRMED AND IS CURRENTLY BEING PROCESSED IN OUR WAREHOUSE)

  2. DESPATCHED (YOUR ORDER HAS BEEN PROCESSED AND DISPATCHED – YOU CAN TRACK ITS PROGRESS ON THE CARRIER'S WEBSITE USING THE PARCEL NUMBER)

 

HOW CAN I PAY FOR MY ORDER?

THE FOLLOWING METHODS OF PAYMENT ARE AVAILABLE AND ACCEPTED AT THE BLANCORE ONLINE SHOP:

PAYPAL

PAYPAL IS A SECURE ONLINE ACCOUNT THAT STORES AND SAFEGUARDS YOUR BANK, CREDIT OR DEBIT CARD DETAILS, AND ALLOWS YOU TO PAY OR GET PAID SAFELY AND EASILY WITHOUT SHARING ANY OF YOUR FINANCIAL INFORMATION. CREATING YOUR PAYPAL ACCOUNT IS EASY

  1. AFTER CHOOSING PAYPAL AS THE PAYMENT METHOD IN THE CHECK-OUT AREA AND AFTER CLICKING ON "PAYMENT BUTTON" YOU WILL BE DIRECTED TO THE PAYPAL WEB SITE, WHERE YOU CAN REGISTER FOR PAYPAL.

  2. AFTER PROCESSING YOUR PAYMENT YOU WILL BE LED BACK TO THE BLANCORE SITE WHERE YOU CAN FINALIZE YOUR ORDER.

  3. YOU WILL RECEIVE A PAYMENT E-MAIL CONFIRMATION FROM PAYPAL AND AN ORDER E-MAIL CONFIRMATION FROM THE BLANCORE ONLINE SHOP.

 

CREDIT/DEBIT CARD

 

HOW DO I USE A PROMOTIONAL CODE?

PLEASE ENTER YOUR PROMOTIONAL CODE IN THE “PROMOTION CODE” AREA OF YOUR BASKET AND CLICK “USE.” THE PROMOTIONAL CODE AND THE CORRESPONDING DISCOUNT WILL APPEAR IN YOUR BASKET. ONLY ONE PROMOTIONAL CODE CAN BE USED PER ORDER.

 

HOW CAN I BE SURE MY PAYMENT DETAILS ARE SECURE?

THE SECURITY OF YOUR DATA IS VERY IMPORTANT TO US. AS A BLANCORE.COM CUSTOMER, YOU CAN MAKE YOUR PURCHASES WITH CONFIDENCE.

ALL PERSONAL DATA IS ENCRYPTED ON OUR SITE BEFORE BEING TRANSMITTED OVER THE INTERNET. TO DO THIS, BLANCORE USES THE RECOGNIZED SECURE TRANSMISSION "SECURE SOCKET LAYER" (SSL). THE ENCRYPTED INFORMATION CONCERNING YOUR ORDER, YOUR NAME, ADDRESS, CREDIT CARD OR YOUR BANK DETAILS CANNOT BE READ BY THIRD PARTIES. TO PREVENT UNAUTHORIZED ACCESS TO YOUR ACCOUNT AND TO ENSURE YOUR PERSONAL DATA REMAINS SECURE, PLEASE DO NOT SHARE YOUR LOGIN OR PASSWORD DETAILS WITH ANYONE.

 

WHY SHOULD I CREATE AN ACCOUNT?

THE BENEFITS OF CREATING AN ACCOUNT WITH THE BLANCORE ONLINE SHOP ARE AS FOLLOWS:

- SAVE YOUR PERSONAL INFORMATION FOR QUICK AND EASY ORDERING

- CREATE A WISH LIST OF YOUR FAVOURITE PRODUCTS WHICH YOU CAN SHARE WITH FRIENDS AND FAMILY

- RECEIVE SPECIAL OFFERS FROM THE BLANCORE ONLINE SHOP

- RECEIVE INVITATIONS TO EXCLUSIVE EVENTS

- RETAIN YOUR ORDER HISTORY

- SAVE ALL YOUR DELIVERY INFORMATION

 

WHAT USE WILL BE MADE OF MY PERSONAL DETAILS?

RESPECT FOR YOUR PRIVACY IS OF THE UTMOST IMPORTANCE. AS A BLANCORE ONLINE SHOP CUSTOMER, YOU CAN MAKE YOUR PURCHASES WITH CONFIDENCE. WE DO NOT REQUIRE YOUR PERSONAL INFORMATION EXCEPT IN THE FOLLOWING SITUATIONS:

  1. PLACING AN ORDER

  2. SUBSCRIBING TO THE NEWSLETTER

  3. CREATING AN ACCOUNT

THE INFORMATION YOU GIVE US ABOUT YOURSELF OR YOUR INTERESTS WILL ONLY BE USED TO OFFER YOU THE VERY BEST SERVICE POSSIBLE AND TO ADAPT OUR OFFERS TO YOUR REQUIREMENTS.

 

WHAT SHOULD I DO IF I DO NOT WISH TO RECEIVE THE NEWSLETTER?

YOU WILL ONLY RECEIVE OUR NEWSLETTER IF YOU SUBSCRIBE TO IT VIA THE BALNCORE ONLINE SHOP WEBSITE.

IF YOU NO LONGER WISH TO RECEIVE OUR NEWSLETTER, PLEASE USE THE UNSUBSCRIBE LINK TO BE FOUND AT THE BOTTOM OF THE NEWSLETTER. THIS DOES NOT AFFECT YOUR ACCOUNT.

 

WHAT ARE THE TECHNICAL SETTINGS REQUIRED TO USE THE BLANCORE ONLINE SHOP?

- BROWSER SOFTWARE SETTINGS: TO ENSURE THE CORRECT DISPLAY AND OPTIMUM OPERATION OF THE BLANCORE ONLINE SHOP, YOU MUST HAVE INTERNET EXPLORER (VERSION 6 AND ABOVE) OR MOZILLA/FIREFOX (VERSION 1.5 AND ABOVE). FOR OPTIMUM DISPLAY YOU WILL NEED TO ACTIVATE JAVA AND JAVA SCRIPT. TO ENABLE YOU TO PLACE PRODUCTS IN YOUR BASKET YOU WILL ALSO NEED TO ACTIVATE THE "ALLOW COOKIES" FUNCTION (LOCATED IN TOOLS / INTERNET OPTIONS / PRIVACY IF YOU USE INTERNET EXPLORER 6.0 FOR WINDOWS).

- SCREEN DEFINITION: TO SEE THE BLANCORE ONLINE SHOP CORRECTLY, YOU MUST ADJUST YOUR SCREEN TO A DEFINITION EQUAL TO OR GREATER THAN 1024 X 768 PIXELS.

 

HOW DO I CONTACT THE BLANCORE ONLINE SHOP?

FOR QUESTIONS RELATING TO THE BLANCORE ONLINE SHOP AND ORDERS PLACED THROUGH IT, OUR CUSTOMER SERVICE IS HERE TO HELP YOU MONDAY TO FRIDAY FROM 8AM TO 6PM AND SATURDAY FROM 9AM TO 5PM. YOU CAN CONTACT US AT CUSTOMERSERVICE@BLANCORE.COM

FOR QUESTIONS RELATING TO THE BLANCORE BRAND AND ITS ACTIVITIES, PLEASE CONTACT US AT CONTACT@BLANCORE.COM